Service Appointment Coordinator

Don Ringler Toyota
Temple, Texas

Service Department- Appointment Coordinator (BDC)

The Service Appointment Coordinator is responsible for receiving all incoming sales calls, establishing relationships with customers and scheduling appointments for the Service department.

The Service Appointment Coordinator interacts daily with the BDC Manager, Service Advisors, Service Manager, support staff and customers.

Responsibilities

Receiving inbound Service department phone calls and leads
Identifying the client's needs and scheduling appointments
Placing outbound phone calls for potential Service department appointments
Ensuring all clients concerns are addressed prior to appointment date such as cost, warranty questions, appointment duration, etc
Contacting clients prior to appointment date to confirm appointment
Following up post visit to ensure customer satisfaction

Requirements

High school diploma or equivalent
Excellent oral, written and interpersonal communication skills
Extensive customer service, sales, or telemarketing background
Computer literacy, strong organizational and follow-up skills
Ability to read and comprehend instructions and information
Excellent problem solving skills
Bilingual preferred

Education and/or Experience

High School Diploma or GED; or one to two years related experience and/or training; or equivalent combination of education and experience.

Benefits

Medical
Dental
Vision
401(k)
Basic Life Insurance
Accident & Critical Illness Insurance
Paid Training
Short Term Disability
Employee Purchase Program

About Us

Since we opened Don Ringler Automotive, we've steadily grown to one of the region's best dealerships, regardless of brand! Over the past few years, we've continued to build our loyal customer base, which speaks to how enthusiastic we are for the future. Here at Don Ringler, we believe our employees are the fuel that drives our business, so we treat each person like a valuable part of the team.

We offer an excellent benefit package and a great working environment with many different employment opportunities ranging from sales to service to management. If you want to set yourself apart from the ordinary routine of the average job, possess the unique ability to consistently provide outstanding customer service, and have a dedication to excellence.

Apply today!